![]() ![]() If the merchant deletes a message, then the conversation will show that the merchant has deleted the message. If a customer sends a message through Instagram but later deletes it, then the message will show that the customer deleted the message. Open Shopify Inbox to confirm you've completed the Messenger for Instagram setup. Some of these steps may already be completed if you're already using Facebook as a sales channel.Ĭlick Connect to connect the Instagram account you want to use. In the Messenger for Instagram + Shopify Inbox section, click Start setup.Ĭomplete the required steps to connect your Instagram account with your Messenger sales channel. Steps:įrom your Shopify admin, click Settings > Apps and sales channels.įrom the Apps and sales channels page, click Messenger. This allows you to use Shopify Inbox to respond with text, images, product links, or discount codes. ![]() You can see your Messenger for Instagram messages, story replies, and story mentions in your Inbox dashboard. If Facebook Shop, Instagram Shopping, or Facebook Marketing are already set up in your store's Facebook and Instagram by Meta, then some steps might already be completed.īefore you add Messenger for Instagram to your Messenger channel, make sure that you've set up the Facebook and Instagram by Meta, that your Instagram account has been set up as a Professional Account, and that the Messenger channel is installed in your store. You can add Messenger for Instagram from the Messenger channel at any time. Facebook (FB), Instagram and WhatsApp all suffered outages. Before you add Messenger for Instagram, make sure that you have a Facebook business page. Around six hours after Facebook, WhatsApp and Instagram went down, service started coming back online, though coverage was still spotty. After you activate the Messenger for Instagram feature in the Messenger channel, you can send and receive messages from Instagram with Shopify Inbox. The Messenger for Instagram feature in the Messenger channel lets you connect Instagram to Shopify Inbox. On July 13th, 2023, the Facebook & Instagram Messenger Channel will no longer be supported by Shopify Inbox.
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